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Field Solutions

Service Support

360 SERVICE

Keeping your needs in mind, TEL Service Advantage (TSA) is the key to efficiently utilizing resources & capabilities in order to meet today's fab challenges: to balance maintenance cost reduction programs and the improvement of product profitability.

The TEL Service Advantage

  • Global and local resources for complete equipment lifecycle management
  • Standardized technical documentation so the user experience is the same across all product lines
  • Tailored support packages integrated to meet your production needs
  • Value-added services to help you achieve increased throughput and yield, and overall cost savings
  • Higher standards of equipment performance achieved through quality support

Service Support

TEL provides a variety of standard support options to assist with your equipment lifecycle management activities. Please contact your regional service support representative for further information. Customers can access TELCustomer.com for detailed information on support options.

TELCustomer.com


Pre-System
Acceptance

Post-System
Acceptance

Pre-OwnedTEL
Qualified System *
Equipment Start-up Accelerated Start-up
Accelerated Start-up
Equipment Service Support Equipment Relocation

Engineering Resources
Support
Preventative Maintenance

Pager Support

Dedicated Service Support

Equipment
   Eligibility Audit
   Decommission
   Relocation
   Recommission

Engineering Resources
Support

Extended Service Support
System Verification Audit

Equipment
   Eligibility Audit
   Decommission
   Recommission
   Relocation
   Modifications

Extended Service Support
Technical Training Customer-Specific Training Customer-Specific Training Customer-Specific Training
Spare Parts Products&Services Parts Support Parts
   Support
   Repair&Exchange
   Refurbishment

Inventory Planning
Parts Support
Continuous Improvement Process Modification Support Modification Support Modification Support
  • *Any pre-owned system must first be qualified through a TEL specified audit prior to service support being established.

Contact us at :
US: telserviceadvantageus@us.tel.com
EU: telserviceadvantage@europe.tel.com
Japan: telserviceadvantage@tel.com

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